Terms

Terms and Conditions

 

  • All accounts are net payment terms (30 day or C.O.D.), unless prior terms have been established.
  • Past due invoices are subject to 1.5% per month service charge.
  • All products are f.o.b. Phoenix, AZ.
  • RDTI will absorb freight charges when shipping via UPS ground.
  • Orders received after 3:00 p.m. MST, are not guaranteed to ship that day.

 

  • Returned goods:
  • All returned goods must accompany an RDTI – Returned goods authorization (RGA) number, no exceptions. Please call for number.
  • Any unused, unscratched, undamaged items are eligible for return within 30 days of invoice date without a restocking fee.
  • All items returned after 30 and less than 60 days are subject to a 20% restocking fee. Invoiced items, older than 60 days will not be eligible for return. Any goods returned which are not in resalable, new condition are subject to reconditioning charges and possibly no credit will be issued depending on severity of damaged goods.
  • If a product should be defective, defective items can be returned for exchange, providing a valid RDTI Returned Goods Authorization (RGA) number accompanies returned product.
  • All returned items must have a returned goods authorization number. All items received without a returned goods authorization number will be held and no further action will be taken.

 

  • Test/Trial products:
  • All items sent out for trial will be invoiced on a “performance basis invoice” at their full price. Final pricing will be determined after test/trial period.
  • Reliable Diamond Tool, Inc. reserves the right to modify, alter and improve any parts or part without incurring any obligation to replace any parts or part previously sold.

News/Events

Innovative Concrete Solutions Awards

Innovative Concrete Solutions Awards

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Testimonials

"We have been a customer of Reliable Diamond  for several years. There service has  always been great and their products  are far better than any other that we have tried! Jon and his staff are always ready to assist  and help with any problems that come up. "

- JH, California

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